Spy Games Ltd

Trading Terms and Conditions for Events

Spy Games Ltd (‘the company’) will provide to the client named (‘the client’) the services specified in the schedule and/ or invoice and/ or activity description (‘the services’) upon the terms and conditions stated here.

Booking your Event

When making an event booking with one of our event co-ordinators you will be asked to confirm your booking in writing via email.

Once you have confirmed your event, an invoice will be raised detailing payment conditions. Every effort will be made to cater for your needs and preferences although Spy Games Ltd reserves the right to make amendments and/or postponements due to unforeseen circumstances.

To reserve your booking we require a 25% non-refundable deposit – The full balance is payable no later than 2 weeks before the event.

Cancellation

Any changes to your booking made by you must be made by telephone and/or followed in writing or by email.

If you wish to cancel or postpone your event, the following scale of fees will apply:

Over 2 weeks:                      25% of the full amount (Deposit)

2 weeks or less:                   100% of the full amount.

Venue hire costs and third party charges will be subject to their own term and conditions.

Publicity

Photos may be taken on your event by our company photographer, which we may use for marketing purposes.

Insurance

The company (and the actions on behalf of the company of its agents) is indemnified in respect of its liability to third parties to a limit of £5,000,000. This in addition to and does not affect your statutory rights.

Miscellaneous

If you have a problem or complaint please bring it to the attention of the Event Manager on the day so that they may deal with the situation quickly and put matters right as soon as possible.

Prices are correct at the time of quotation but we reserve the right to increase the price of any event. You will be notified of any price increase before you place your order.

Certain events have age or health restrictions. It is your responsibility to notify us if you have any doubt as to whether an event may be suitable for you or members of your group. Every effort will be made to point out to you prior to your booking as to what the event entails. If you are in any doubt then you must contact us.

Spy Games Ltd 2020